Main Duties:

• Perform planned services on MULTIVAC Australia supported equipment installed on customer sites;
• Travel to customer sites as required to diagnose and rectify technical issues causing breakdowns;
• Investigate and proactively work to correct problems where machines are not performing at required levels;
• Perform machine services and rebuilds in MULTIVAC workshop as required;
• Provide technical phone support to customers where onsite attendance is not able to be provided;
• Liaise with management on service-related matters within Australia;
• Attend machine -specific training courses as directed;
• Comply with local safety guidelines and ensure risks are identified and controlled whilst working on customer sites and MULTIVAC offices.

Relationships and Authority:

• Reports directly to State Service Manager

Required Skills:

• A current Electrician’s Licence OR be a trade qualified Fitter / Mechanic with a Restricted Electrical License;
• Experience in the food industry packaging or processing equipment is an advantage;
• Electronics skills and knowledge of PLC driven processes is mandatory;
• Advance knowledge of motor, servomotor and drive technology is a plus;
• Ability to interpret electrical and pneumatic drawings to a component level;
• Proven customer service skills;
• Willingness to work weekends, travel at short notice and work flexible hours as required;
• Current Drivers License; and
• A strong work ethic and excellent communication skills.