Main Duties/Responsibilities:

• Provide installation, breakdown and servicing support to NSW customers
• Support Bizerba equipment with interstate travel required to support emergency breakdowns and installations
• On request of State Managers, State Service Managers and Bizerba Business Unit Manager, visit customer sites to review customers production requirements and make recommendations on critical parts stocking and servicing requirements 
• Providing commissioning support for complex installations when requested by State Managers, State Service Managers and Bizerba Business Unit Manager
• Liaise with Balingen to obtain technical information & arranging for factory representatives to visit to resolve issues only with approval from Bizerba Business Unit Manager
• Assist Spare Parts Department with recommendations about type and quantity of Bizerba parts to be kept in stock
• Evaluate and follow through to completion all Bizerba quality issues in a timely manner 
• Provide remote technical support to customers and technicians 
• Provide technical input into the criteria for customer and employee training programs for Bizerba products and run training programs for courses where you have the product expertise
• Provide technical input on retrofits and upgrades 

Relationships and Authority:

• Day-to-day reporting is to the NSW Service Manager 
• State based customer decisions to be approved by State Service Managers

Required Qualifications, Skills and Experience:

• 7-10 years experience with Bizerba products
• Good understanding of processes and systems
• Reliable with a strong work ethic
• Well organised with strong time management skills
• Ability to think laterally and possess methodical problem-solving attributes 
• Previous exposure and proficiency with an ERP system such as SAP and MS Outlook, Office etc. preferred