In this role, you will be responsible for below:

• 1st level support via telephone and ticket.  
• Act as the first point of contact for SAP authorization-related queries and access issues from end users.  
• Receive, verify, and process user access request tickets in line with company policies and compliance requirements.  
• Perform basic troubleshooting for user access issues (e.g., missing roles, incorrect authorizations).  
• Assist with password resets, user lock/unlock issues, and user ID management within SAP systems.  
• Use transaction codes (e.g., SU53, ST01) to perform preliminary analysis of access problems.  
• Communicate clearly with users to gather required information and provide timely updates.  
• Escalate complex or unresolved authorization issues to second-level support or SAP security team.  
• Maintain up-to-date records of access requests, issue resolutions, and FAQs to support knowledge base development.  
• Assist in ensuring compliance with internal controls and audit requirements by following authorization procedures.  
  

Required Skills & Qualifications:

Technical Attributes:

• Engineering Bachelor’s degree in computer science, Information Technology, or a related field.  
• 0–2 years of experience in SAP.  
• Good knowledge of SAP security/Authorizations within S4/HANA, FIORI, SAP C4 & FSM, SuccessFactors  
• Enjoyment of customer-and-service-oriented work  
• Good communication and problem-solving skills.  
• Ability to work in teams  
  

Professional Attributes :

• Excellent communication skills in English, both written and verbal. Exposure to German language/culture is a plus.  
• Experience in working with global stakeholders and ability to work with intercultural teams.  
• Extensive experience collaborating in SCRUM-based Agile teams.  
• Flexibility to work according to German time zones.  
• Available for short-term international travel for meetings, training, and project activities.  

Benefits:

• Fresh GCC. Clear mission. Clean slate. 
• Competitive salary and benefits  
• Career growth opportunities  
• Supportive, inclusive & flexible work environment -> People first approach  
• Health Benefits  
• Hybrid work policy  
• iPhone/iPad for Employees possible  
• Coaching 

Interested candidates are requested to send their updated CV along with details of their current CTC and expected CTC.

About Us: 

Multivac Technology Solutions India Private Ltd is a wholly owned subsidiary of the MULTIVAC Group. 

MULTIVAC Group, founded in 1961 in the Allgäu region of Germany, is a leading global provider of integrated packaging and processing solutions for food, medical, pharmaceutical, and industrial products. With over 60 years of experience, the company offers a comprehensive product portfolio that includes packaging technology, automation solutions, labeling and marking equipment, inspection systems, and packaging materials. 

Employing approximately 7,400 staff in more than 80 subsidiaries worldwide, MULTIVAC ensures proximity to customers, providing support from initial project concepts through to after-sales service. 

For more than 15 years the MULTIVAC Group has been represented in India by its own subsidiary, and it sees the South Asia region as an important part of its strategy of greater internationalization. At the beginning of 2024 a new MULTIVAC production site was put into operation in the State of Rajasthan. 

In March 2025, MULTIVAC Group inaugurated its Global Capability Center (GCC) Multivac Technology Solutions India Private Ltd. in Hyderabad, India focused on providing customer-centric IT and Digital solutions, adding value in safety, quality and sustainability. The Centre will enhance the Group's inhouse capacity in IT and digitalization through qualified IT specialists in Hyderabad & rest of India.