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Notices on data protection 

We take the protection of your private data very seriously. In accordance with Art. we therefore inform you in detail below about the type, scope and purpose of the collection and use of your personal data as well as its processing.

Name and contact details of the data controller:

MULTIVAC Sepp Haggenmüller SE & Co. KG

Personally liable partner: MULTIVAC Sepp Haggenmüller Verwaltungs SE

Group presidents: Group presidents: Christian Traumann (Spokesman), Bernd Höpner, Dr Christian Lau and Dr Tobias Richter

Bahnhofstr. 4

87787 Wolfertschwenden (Germany)

Tel.: +49 8334 601-0

E-mail: muwo(at)


Contact of the Data Protection Officer

If you have any questions regarding data protection and your rights as a data subject, you can contact the MULTIVAC Data Protection Officer at:

Data Protection Officer

MULTIVAC Sepp Haggenmüller SE & Co. KG

Bahnhofstr. 4

87787 Wolfertschwenden, Germany

E-mail: dataprotection(at)



1. Collection and use of personal information

You can visit our website without providing explicit personal information. We only store technical access data or log data, such as

·       the name of your Internet service provider,

·       date and time of the request,

·       name of the requested file,

·       page from which the file was requested,

·       access status (file transferred, file not found, etc.),

·       web browser and operating system used,

·       complete IP address of the requesting computer and

·       the amount of data transferred.

This information is evaluated exclusively for the improvement of our offer and for reasons of technical security, in particular for the defence against attempts to attack our web server. The data will not be processed to identify you. The legal basis is Art. 6 (1) f) GDPR (legitimate interest). If it becomes necessary in individual cases to identify you against the background of network or information security, this is done on the basis of Art. 6 (1) f) GDPR (legitimate interest) in conjunction with EG 49 GDPR.


2. Contact form and e-mail

Personal data (such as name, company, address, telephone number and e-mail address) are only collected if you willingly provide them to us as part of your contact request via contact form or e-mail. Unless you give us separate consent, we only use the data, which has been given by you, for the purpose of processing your enquiry based on Art. 6 (1) b) GDPR (contract initiation) or Art. 6 (1) f) GDPR (legitimate interest) for appropriate processing and communication with you.

When your request has been completely processed, your personal information is blocked for any further use and deleted (after any required dates for preserving the data under commercial or taxation law have elapsed, currently ten years) unless you have explicitly provided your consent for further use of your personal information.

Your personal information provided via a contact form will not be used for any other purpose, and particularly not for advertising purposes.


3. myMULTIVAC customer portal

Register with myMULTIVAC, get an overview of the MULTIVAC machines installed in your company. myMULTIVAC also has a clear account of the history of all your orders, enquiries and spare parts orders.

In doing so, the following data from you will be stored in accordance with Art. 6 (1) a) GDPR (your consent): first and last name, e-mail address, password and login information.

If you want to delete your customer account, send an e-mail to


4. Use of cookies and browser memory

We use cookies and other browser storage technologies on several web pages, in order to make a visit to our website attractive and to enable certain functions to be used. These are small amounts of data, which the provider of an Internet site saves on the user's computer and can access again when the website is next visited, so that navigating or conducting transactions within the Internet is easier, and information about user behaviour can be retrieved.

Most of the cookies and browser memories used by us are deleted from your hard drive after the end of the browser sitting (sitting or session cookies).

Other cookies remain on your end device and enable us to recognise your computer on your next visit (permanent cookies). These cookies make it unnecessary for example to fill out forms again with your data.

The legal basis for cookies and browser memory, which are absolutely necessary to provide you with the expressly requested service, is Art. 6 (1) f) GDPR (legitimate interest) in conjunction with § 25 (2) No. 2 TTDSG.

Any use of cookies and browser memory that is not technically necessary for this purpose constitutes data processing that is only permitted with your express and active consent pursuant to Art. 6 (1) a) GDPR (consent) in conjunction with Section 25 (1) TTDSG. This applies in particular to the use of performance, advertising, targeting or sharing cookies. Furthermore, we will only share your personal data processed by cookies with third parties if you have given your express consent to do so in accordance with Art. 6 (1) a) GDPR.

An overview of the cookies used, further information about these cookies and

your consent or refusal to set cookies can be viewed here and changed if necessary (or by clicking on the fingerprint):


You can decline the use of optional cookies and browser memory. This can however lead to our website not being completely displayed, and the functionality of our website product offer may also be restricted. The same applies if you disable all cookies and browser storage by setting your browser accordingly.


5. Newsletter

We use e-mail marketing to inform you about news from the world of packaging and about MULTIVAC. Your data and usage behaviour will be electronically stored, evaluated and processed for the purpose of improving customer service. This data will not be disclosed to third parties. Only those responsible for data processing orders on behalf of MULTIVAC take over the sending of the e-mails.

As part of your registration for our newsletter, you consent to the processing of your personal data (legal basis is Art. 6 (1) a) GDPR). For the registration to our newsletter we use the double opt-in. This means that after your registration, we will send an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to receive the newsletter. The purpose of this procedure is to be able to prove your registration and, if necessary, to prevent possible misuse of your personal data as far as possible.

You can revoke your consent to receive the newsletter at any time and unsubscribe. You can declare the revocation by clicking on the link provided in every newsletter e-mail, by e-mail to muwo(at) or by sending a message to the contact specified on the site’s Imprint page.

We would like to point out that we evaluate your user behaviour when sending the newsletter. For this evaluation, the e-mails sent contain web beacons or tracking pixels, which are single-pixel image files stored on our website. For the evaluations, we link the aforementioned data and the web beacons with your e-mail address and an individual ID. Links contained in the newsletter also contain this ID. The data is collected exclusively pseudonymously, i.e. the IDs are not linked with your other personal data, a direct personal reference is excluded.


6. Applying at MULTIVAC 

In order to carry out the application process, the personal data you provide will be processed and used in accordance with Art. 6 (1) b) GDPR (contract initiation) or § 26 BDSG. If no employment relationship is established, we will delete your applicant data no later than six months after completion of the application process.


7. Your rights

•           You have the right to obtain information at any time about stored information that relates to your person, the origin and recipients of this information, and the purpose of the data processing. Please contact the MULTIVAC Data Protection Officer in this regard.

•           Objection

You may object at any time to the future processing of information relating to you in accordance with Article 21 of the GDPR. The objection can be made in particular against processing for purposes of direct advertising. Please send a brief e-mail to datenschutz(at)

•           Revocation of consent (for example, newsletter mailing)

You can at any time revoke the consent you have given for MULTIVAC to use your personal information – such as your consent to use your information to send you a newsletter. If you wish to withdraw your consent to receive the newsletter, please click the “unsubscribe” link at the very bottom of any of the newsletter e-mails you receive. In all other cases, please contact MULTIVAC’s Data Protection Officer.

•           Your other rights

You have the right to correct or request deletion of your personal information, or to restrict processing of the same, as well as the right to object to processing for the future and the right to transfer the data to another data controller.

•           As a data subject, you have the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority, particularly in the member state in which you reside, where you work or where the alleged violation occurred, if you are of the opinion that the processing of personal information relating to you violates data privacy law.


8. The competent supervisory authority

In the event of complaints regarding the use of your personal information, you can also contact MULTIVAC’s responsible supervisory authority, the Bavarian State Office for Data Protection Supervision, Promenade 27 (Schloss), 91522 Ansbach, Germany, telephone +49 (0) 981 53 1300, fax +49 (0) 981 53 98 1300,, e-mail: You can find the online complaint form at: