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MULTIVAC Group - United States

Customer Support Centers

The MULTIVAC Group established Customer Support Centers across the United States to bring our services and equipment closer to our customers.


Global Capabilities with Specialized Local Support.

6

MULTIVAC Group Customer Support Centers are located throughout the United States.

115

+

Field Service Technicians are strategically located in your neighborhood and ready to support your production.

24

/ 7

Technical and parts support avaialable around the cock to ensure your production doesn't skip a beat.

500

+

Spare parts orders are shipped daily from our $28 million OEM inventory at our United States headquarters in Kansas City.

14

,4 hours

In-house ongoing training per employee on average in 2024 at locations in Germany

680

kW

Solar panel systems energizing our United States manufacturing facility and supporting our sustainability efforts.

70000

+

Package samples created for our customers at our United States Innovation Center.

1250

+

Annual students completing hands-on technical training courses at the MULTIVAC Group US Training Center or at their facility.

2000

+

Hours of volunteer time off are used annually by our United States team to contribute to our local communities.



Our Support Center Locations

Our team continually invests in technology and infrastructure to provide our customers with the industry's best products and services. In an effort to improve support and provide convenient venues for equipment demonstrations and in-person technical training, the MULTIVAC Group opened our first United States Customer Support Center outside of our Kansas City headquarters in 2014. Since then, we have added four additional regional centers across the US.

MULTIVAC Resale & Service Inc.

7909 NW 100th Street

64153 Kansas City, Missouri

USA

Contact

MULTIVAC Resale & Service Inc.

7909 NW 100th Street

64153 Kansas City, Missouri

USA

Contact



Sustainability

The MULTIVAC Group established Customer Support Centers across the United States to bring our services and equipment closer to our customers.

Our four spheres of activity

We primarily focus on areas where we have the greatest possible influence.

MULTIVAC Factory Aerial View Bavaria Landscape

 

1. Infrastructure

When we think about sustainability, the ongoing development of our infrastructure plays a significant role. Climate change will have a long-term impact on our infrastructure. MULTIVAC is focusing on limiting any negative consequences with foresight. These include the reduction of CO2 emissions, the economical use of water and energy, and the minimization of waste. Reducing traffic is also a key aspect here.

 

2. Products

MULTIVAC processing and packaging solutions make a significant contribution to sustainable development. They protect the products developed and marketed in the food, medical and consumer sectors. Thanks to its impact on extending shelf life, good packaging means that less food is wasted. Sustainability begins with product development and continues in our forward-looking machines and packaging concepts.

 

3. Company policy

For us, sustainability means responsible business activity that complies with all legal practices and runs throughout the entire company. Our basic principles for sustainable company policy are a duty of care, transparency, the upholding of our values, and compliance with regulations. As an internationally leading manufacturer of processing and packaging solutions, we are very open to new knowledge and contribute to a positive perspective in the sector thanks to our innovations and sustainable business activity.

 

4. Social commitment

We assume social responsibility. And this is very much in line with our sustainable business activity and commercial success. As a globally operating company, we want to make a contribution to society at local, national and international levels along the entire added value chain. Our support extends from the support of local kindergartens to educational, sport and leisure facilities, and all the way through to a social support project in Uganda.


MULTIVAC is one of 50 Climate Leaders.




Downloads

CODE OF CONDUCT

Code of Conduct

We have defined and compiled the internal standards and specifications of the MULTIVAC Group in our Code of Conduct.

Size
3 MB
Format
pdf
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SUSTAINABILITY

Eco power certificate

Purchase of eco power exclusively from renewable energy plants

Size
3 MB
Format
pdf
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Sustainability

EcoVadis certificate

Certification from EcoVadis, an internationally recognized rating agency for sustainability assessments.

Size
253 KB
Format
png
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Sustainability

Certificate - ISO 14001

Certification for the implementation and maintenance of an environmental management system in accordance with the above standard

Size
404 KB
Format
pdf
Download

Sustainability

Certificate - ISO 14001

Certification for the implementation and maintenance of an environmental management system in accordance with the above standard

Size
404 KB
Format
pdf
Download

Sustainability

Sustainability report

Our sustainability report for 2023/24 based on the standards of the Global Reporting Initiative (GRI).

Size
50 MB
Format
pdf
Download

MULTIVAC partners and alliances

We work with several partners who are as committed to sustainability as we are. Together, we work towards leaving the smallest possible carbon footprint. To ensure a world that is livable for future generations.



CONTACT

All you have to do is get in touch!

We can't wait to develop a solution that works best for you. Contact us and together we'll find your best processing or packaging solution. We look forward to hearing from you!



PRESS

News. Facts. Background.

What are the most interesting current developments in the world of processing and packaging? Developments, trends and challenges – all bundled together for you. Keep informed!

EVENTS

Key dates - national and international

Are you planning visits to upcoming industry trade fairs? Here, you'll find out when and where they'll all be taking place.

OUR PROMISE

The MULTIVAC PEAQ Promise

Let's reach the summit together! Maximize your productivity and minimize your life cycle costs - with our PEAQ Promise. PEAQ stands for Productivity, Efficiency, Availability and Quality. Find out what's in it for you.