Digital Native Since 2017

Whether you call it Smart Manufacturing, IoT, or Industry 5.0, the goal is the same: production lines that don’t just automate — they anticipate, adapt, and support sustainability. At MULTIVAC, we’ve been digital native since 2017. From real-time cost-per-pound visibility to predictive Service Intelligence that prevents downtime, we built digital into our machines and support from day one — not as retrofits, but as core design principles.

The global conversation in manufacturing is shifting fast. Industry experts warn about the risks of moving production data into the cloud — cybersecurity, remote access, and system readiness. These are valid concerns. But they also highlight why it matters who you trust to lead you into the future.

MULTIVAC has been digital native since 2017. Whether you call it Smart Manufacturing, IoT, or Industry 5.0, the goal is the same: production lines that don’t just automate — they anticipate, adapt, and support sustainability. The difference is we didn’t retrofit our approach. We built intelligence into our machines and customer support from the start.

It began with the X-Line platform, Pack Pilot, and Smart Services, which gave processors real-time visibility they had never had before — from cost-per-pound clarity to predictive maintenance alerts.

Today, our customers don’t just run machines. They harness a complete ecosystem of digital tools and expert support designed to keep production running stronger, longer, and with fewer surprises:

• Smart Services: The plant-floor visibility layer that turns data into real-time clarity. Processors can recover the hour, not just explain the day.
• myMULTIVAC Portal: A single hub for parts, service, documentation, and data — always on, always connected.
• Spare Parts Subscriptions: Critical components automatically replenished to match machine usage. No more scrambling for last-minute orders — essentials are always in stock.
• Consumables Refill Programs: Just-in-time delivery of films, labels, and materials. By eliminating bulk storage, processors free up space, simplify planning, and keep production running without interruption.
• DirectTECH AR Remote Support: Our experts “see what you see” through augmented reality, resolving issues faster and reducing downtime.
• Service Intelligence Center: Our newest innovation. It continuously monitors RX and TX machines with intelligent rules to detect when performance begins drifting toward a critical state. Instead of waiting for an error, our experts are notified early — and proactively reach out to customers before downtime strikes. Already proven in the field, the Service Intelligence Center has successfully predicted failures, prevented unplanned shutdowns, and saved customers from lost revenue. It’s not reactive support — it’s proactive resilience.

Yes, concerns about data security and digital readiness are real. But MULTIVAC’s digital stack wasn’t bolted on later — it’s been baked in since 2017. We built our ecosystem around visibility, connectivity, and proactive intelligence — not as retrofits, but as core design principles.

We didn’t just connect the line — we connected the future. MULTIVAC is Digital Native.