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MULTIVAC UK Technical Services:

Here for you, wherever and whenever you need us.

At MULTIVAC UK, we have over 60 Regional Service Engineers across the UK to carry our a machine’s service as quickly and efficiently as possible. Supported by our Technical Helpdesk, Workshop Services and Training Centre, we guarantee you aftersales support like no other.

Service and Helpdesk

To help you to maintain the maximum Overall Equipment Effectivness (OEE) of your MULTIVAC machine, MULTIVAC UK have over 60 engineers located regionally across the country.

All of our technicians complete a total of two years training to make the MULTIVAC grade, thus ensuring that when we respons to a Service request or Emergency breakdown, the work is carried out as quickly as possible.

Prior to calling out a Field Service Technician, all of our customers can utilise our Technical Help Desk to quickly and easily diagnose and rectify a fault, and this is available out of hours for a small charge.

 

For more information, contact us

Phone number: 01793 425800 option 01

Send us an email
Service Contracts

At MULTIVAC, we want to make owning one of our machines as easy and convenient as possible. With our Service Contracts offering, you can take full advantage of our teams expertise and ensure optimum performance and smooth running at all times.

Key Benefits of a MULTIVAC Proactive Maintenance Contract

  • Reduced downtime and increased productivity
  • Peace of mind your machine is being maintained to the highest possible standard
  • Discount on the hourly labour charge of the service work included therein
  • Discounted spares required for service work
  • Fixed price service work
  • 20% discount on spare platens
  • Discounted remedial work
  • Free access to out-of-hours telephone support
     

We have a team of over 60 Regional Service Engineers on hand across the UK to carry out a machines service as quickly and efficiently as possible: 

Scotland

Regional Senior Technician: Kevin Minnis 
kevin.minnis@multivac.co.uk

Regional Service Engineer: Mark Arnold 
mark.arnold@multivac.co.uk
 

North East

Regional Senior Technician: Nick Mitchell 
nick.mitchell@multivac.co.uk

Regional Service Engineer: Mark Arnold 
mark.arnold@multivac.co.uk
 

North West

Regional Senior Technician: Steve Ackernley 
steve.ackernley@multivac.co.uk

Regional Service Engineer: Chris Wade 
christopher.wade@multivac.co.uk
 

South East

Regional Senior Technician: Jim McNicol 
jim.mcnicol@multivac.co.uk

Regional Service Engineer: Darren Barbet 
darren.barbet@multivac.co.uk
 

Central

Regional Senior Technician: Jim McNicol 
jim.mcnicol@multivac.co.uk

Regional Service Engineer: Gareth Barry 
gareth.barry@multivac.co.uk
 

South West

Regional Senior Technician: Jon Searanke 
jonathan.searanke@multivac.co.uk

Regional Service Engineer: Neville Sparkes 
neville.sparks@multivac.co.uk

Spare parts

At MULTIVAC UK we understand the importance of your machines having minimal downtime, therfore we have a wide range of spare parts in stock for all of our MULTIVAC range, from the smallest of our chamber machines, to the largest of our thermoformers. 

We also have spare parts for our partner products from Laske, Risco and Schroeter, as well as FRITSCH Bakery Technologies and TVI Portioning equipment. These are all readily available and, as we understand that most businesses run 7 days a week, we also offer an out of hours Spare Parts service 7 days a week.

Registered users can order spare parts 24/7 with fantastic discounts via the MyMultivac online portal @ portal.multivac.com.

 

For more information contact us

Phone number: 01793 425800 option 01 

Send us an email

Engineering Services

MULTIVAC UK offer a wide range of in-house Engineering Services for our full range of equipment to ensure ‚total care‘ of your machine. These services can increase efficiency and profitability, and ultimately extend the life of your MULTIVAC machine. 

From Platen Refurbishment and STS Cutter Regrinds, to full over hauls of Lifting Systems and complete machines, and blade cutting, we have a well equipped team of experts to help.

By choosing the Original Equipment Manufacturer to carry out this work, you are guaranteeing that only genuine parts are used and that the expertise and knowledge is second to none, helping you to optimise the performance and longevity of your MULTIVAC machine.

 

For more information, contact us

Phone number: 01793 425800 option 01 

Send us an email

Training

In order that your Production and Engineering staff are fully trained and kept up to date with the latest innovations on our MULTIVAC machines, MULTIVAC UK offer a wide range of Operator and Engineer Training.

The courses run across our full range of packaging and processing equipment and full details of the content and dates are available in our training brochure.

Learn more about the MULTIVAC UK Training Centre

We are here for you

When you decide on a MULTIVAC packaging solution, you are not only opting for the highest level of quality and efficiency, but also for comprehensive customer care and perfect service. As a group that operates worldwide with 75 subsidiaries, we are closely linked with our customers and their markets. This allows us to identify market trends and developments at a very early stage. As our customer, you benefit from our highly qualified sales and service team in your area.